Join Microsoft’s Digital Direct Sales (DDS) organization and shape the future of operational excellence for Microsoft.com’s eCommerce business. As the Business Process & Continuous Improvement (CI) Lead, you will be at the forefront of transforming end-to-end operations—driving scale, efficiency, and customer satisfaction. In this role, you’ll uncover opportunities to streamline complex, cross-functional workflows, improve customer experience, and deliver measurable business impact. 

If you are passionate about eCommerce, digital operations, and continuous improvement, and have the vision, influence, and expertise to reimagine processes that serve millions of customers worldwide, this is the role for you. 

This is a high-visibility, career-defining role that combines strategic influence with hands-on delivery. The CI Lead is responsible for identifying, analyzing, and delivering sustainable process improvements that enhance customer experience and business performance on Microsoft.com. Leveraging Lean, Six Sigma, Kaizen, workflow automation, and AI-driven solutions, this role will partner with senior stakeholders across DDS and adjacent teams to deliver measurable business outcomes. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.