With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As part of our Global Delivery Team, you will use your engineering and architect skills to help our customers succeed with our wide range of endpoint / configuration management solutions alongside Windows operating systems and services. Come and join a thriving and growing team that provides world class engineering and professional services to our customers.

This opportunity will allow you to work with our customers as their trusted technical adviser around the range of solutions in our comprehensive configuration management and Modern Work environment. You will deliver best in class engineering and architecture expertise/services, helping our customers to modernize and transform their infrastructure services and end point estates.

As a Cloud Solution Architect, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Microsoft Endpoint / Configuration Management and Windows Server/Client expertise you will lead Business & Technical conversations with customers to drive value from their MS investments, help customers modernize their environment and move to cloud based solution as appropriate ; including identifying resolutions to issues blocking customer success projects. This is a customer facing role and is flexible in that you can work up to 50% from home but is largely dictated by remote vs onsite customer delivery.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.