Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

The Customer Success Account Management (CSAM) function develops and maintains foundational relationships with our most important customers, enabling quality solution delivery and ensuring our customers realize the business value from their investment in Microsoft. This is achieved by developing a deep understanding of the customer's desired business outcomes and technology strategy and developing programs to deliver those outcomes. The CSAM functional also ensures ongoing customer health by taking proactive steps to improve the resiliency, optimization and security of the customer’s environment and orchestrating support and crises response. 

This CSAM Leader for the Manufacturing and Mobility OU works with an M2 partner and together they are responsible for the overall success of the OU CSAM function. This includes the culture and care of the team, the strategic direction and operational excellence of the business, and overall satisfaction of our customer base. The CSAM Leader ensures their team plays a key role in the Microsoft account team, leading the development and execution of consumption strategies and providing deep knowledge of customer health. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.