Within Microsoft’s Business & Industry Copilot (BIC), we are constantly pushing the boundaries of what an AI-first business application can be and delivering immediate impact to users and customers to transform their day-to-day work with AI. Our research studio plays a critical role in building immersive and meaningful experiences that address users’ jobs-to-be-done in our products.   

As a Senior UX Researcher, you will be driving high priority UX research programs for our Microsoft Sales Experience (MSX) team in the business applications division. MSX is a comprehensive and integrated solution built on Dynamics that supports the capture and progression of customer engagements, sales interactions, forecasted revenue, and expected revenue. It provides one central source of business-to-business sales activity, making it easier to track and manage opportunities.  The team's mission is to transform seller experiences by leveraging AI and automation, enabling timely and personalized interactions that drive revenue growth and improve customer satisfaction.  

 At Microsoft, we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our BIC UXR team is charged with crafting solutions that transform the way business users are working by allowing them to focus on building lasting relationships with customers, empowering them to take data driven actions, and optimizing their time for impact. For this, we’re leveraging modern design paradigms as well as the latest AI capabilities, all with a steadfast commitment to customer privacy and Responsible AI. Our success requires a deep understanding of our enterprise users and an ability to transform data-driven insights into relentlessly simple, intuitive, and human-centered experiences: This is where you come in!