Job Description

Here at Avis Budget Group we\'re more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

The Workforce Management Manager will be responsible for taking the lead in executing analysis that will improve forecast accuracy, schedule efficiency, and operational effectiveness as well as supporting the development of the Workforce Management Platform. 

This individual will leverage the analysis to provide actionable and executable insights to Senior Leadership and assist in delivering actionable insight throughout the organization.     

What you’ll do:

What you’ll do:

• Own system configuration for scheduling, forecasting, labor standards and operational practices
• Responsible for the accuracy volume forecasts, schedules, schedule models and schedule forecasts for Canadian operations. Accuracy will enable the ability to staff the correct number of associates at the correct time in order to meet customer demand and service level objectives
• Performs analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of service offering changes, customer workflow and process changes, operations drivers, and customer routing changes; including financial implications
• Analyzes, and supports the team in analyzing, performance utilizing continual forecast strategies, key operational metrics, and leading indicators to understand patterns and trends against tolerance levels;
• Develops and executes response plans working alongside team to proactively identify priorities and develop insights to maintain business results, improve customer satisfaction, maximize workforce efficiency, and improve operational and financial performance
• Leads creation and delivery of forecast, schedule efficiency and operational reports to stakeholders and validates for accuracy; continually monitors, completes ad-hoc queries, and analyzes and measures overall performance for the entire enterprise
• Drives innovative impact with a customer driven mindset that leads to operational excellence; continuously assess and redesign processes that are repeatable, sustainable, and scalable to ensure customer requirements are met; accountable for development, maintenance and continuous improvement of all workforce management processes; implements and embeds lean principles and tools
• Project management of ad hoc projects

Own system configuration for scheduling, forecasting, labor standards and operational practices

Responsible for the accuracy volume forecasts, schedules, schedule models and schedule forecasts for Canadian operations. Accuracy will enable the ability to staff the correct number of associates at the correct time in order to meet customer demand and service level objectives

Performs analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of service offering changes, customer workflow and process changes, operations drivers, and customer routing changes; including financial implications

Analyzes, and supports the team in analyzing, performance utilizing continual forecast strategies, key operational metrics, and leading indicators to understand patterns and trends against tolerance levels;

Develops and executes response plans working alongside team to proactively identify priorities and develop insights to maintain business results, improve customer satisfaction, maximize workforce efficiency, and improve operational and financial performance

Leads creation and delivery of forecast, schedule efficiency and operational reports to stakeholders and validates for accuracy; continually monitors, completes ad-hoc queries, and analyzes and measures overall performance for the entire enterprise

Drives innovative impact with a customer driven mindset that leads to operational excellence; continuously assess and redesign processes that are repeatable, sustainable, and scalable to ensure customer requirements are met; accountable for development, maintenance and continuous improvement of all workforce management processes; implements and embeds lean principles and tools

Project management of ad hoc projects

What we’re looking for:

What we’re looking for:

• Bachelor of Arts or Science
• 1-3 years of experience in the workforce management space
• 1-2 years of experience in car rental/hospitality/retail/call center
• Strong modeling skills; proficiency with the Microsoft Office suite including intermediate to advanced excel skills required.
• Experience with UKG, Blue Yonder/JDA, WorkJam and Workday
• Excellent communication skills both written and oral
• Proficient in English and French - preferred
• Ability to work in a fluid and fast paced environment
• SQL knowledge preferred

Bachelor of Arts or Science

1-3 years of experience in the workforce management space

1-2 years of experience in car rental/hospitality/retail/call center

Strong modeling skills; proficiency with the Microsoft Office suite including intermediate to advanced excel skills required.

Experience with UKG, Blue Yonder/JDA, WorkJam and Workday

Excellent communication skills both written and oral

Proficient in English and French - preferred

Ability to work in a fluid and fast paced environment

SQL knowledge preferred

Perks you’ll get:

Perks you’ll get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Employee discounts
• Community involvement opportunities

Access to Medical, Dental, Vision, Life and Disability insurance

Employee discounts

Community involvement opportunities

The fine print:
Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.
This role requires the ability to frequently stand, sit, walk and type. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require.

The fine print:
Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.
This role requires the ability to frequently stand, sit, walk and type. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require.

Who We Are: Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees, and a world of opportunities. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EtobicokeOntarioCanada

R0169384