Job Description:

Job Title: Operations Client Relationship Manager

Corporate Title: VP

Location: London, Chester & Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Description:

We are seeking a client focused individual to join the Operations Client Relationship Management (OCRM) team in London, Chester, or Dublin location.

Part of a Team that oversees and manages relationships with our top Global Markets clients across Operations. The role is cross product and cross-functional. The OCRM team maintains senior connectivity with key clients, conducts periodic cross product broker reviews, provides thought leadership and educational training to clients on industry topics, and is an ambassador for GMO at all times with our clients. The role also involves close partnership with our business stakeholders to ensure we are aligned on client goals and deliverables in support of Global Markets business objectives.

Responsibilities:

• Resolution of operational escalations for Priority Clients.
• Liaising with other internal departments to ensure timely resolution of client escalations.
• Partnership with client and internal stakeholders to measurably improve processes, STP and client efficiency.
• Prepare presentation material for client meetings and senior management review & conduct client operations reviews

What we are looking for:

• Client facing experience and ability to conduct discussions with Clients in a confident manner
• Knowledgeable in global markets operations and business strategy
• Excellent communication skills - comfortable in interfacing to clients and a cross-section of groups at various level
• Self-motivated and eager to learn
• Ability to collaborate, build trust, and influence colleague
• Experience in connecting with a diverse set of clients and internal stakeholders to understand future business needs
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve our clients

Skills that will help:

• Proficient in French language preferred, but not required.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.