Overview

CUSTOMER SERVICE EXPERIENCE REPRESENTATIVE

Full time opportunity at the Dothan, AL Regional Airport. 

The rate of pay for this role is $16.60/ hour - plus monthly commission opportunity

Full Benefits Package available

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

This position pays $16.60 / hour plus monthly bonus opportunities.

We offer:

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

This position is FULLTIME and is located at the Dothan Airport - 800 Airport Drive, Suite 11, Dothan, AL 36303

This schedule for this position is a FULLTIME OPPORTUNITY WITH A ROTATING BIWEEKLY SCHEDULE (EVERY OTHER WEEK):

WEEK 1 & 3

• Sunday: 9:00am - 9:30pm
• Monday: 11:00am – 9:30pm
• Tuesday: 11:00am – 9:30pm
• Wednesday: OFF
• Thursday: OFF
• Friday: 11:00am – 9:30pm
• Saturday: OFF

WEEK 2 & 4

• Sunday: OFF
• Monday: 11:00am – 9:30pm
• Tuesday: 11:00am – 9:30pm
• Wednesday: 12:00pm – 9:30pm
• Thursday: OFF
• Friday: 12:30pm – 9:30pm
• Saturday: 11:00 – 3:30

Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in the North America. 

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver\'s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futures
• Must be able to work the schedule listed above